The Artist's Club and the ArtistsClub.com collect information in several ways from its customers and users. Some personal information is gathered when you "proceed to check out" including but not limited to your name, physical mailing address, physical shipping address (if different than your mailing address), your email address, daytime telephone number, credit card number and expiration date and information about where you first learned about this site. In addition, to check out information we may ask you for personal information at other times, including (but not limited to) when you enter our weekly drawing, use our site to find another painter or a teacher, or submit a tip to be shared with other painters. The Artist's Club and ArtistsClub.com also occasionally ask users to complete surveys that are used for research purposes.

When you visit the ArtistsClub.com web site you are sharing any information you provide solely with the Artist's Club and its corporate parent Crafts Americana Group, Inc. We maintain our own secure servers on our own premises and only our own employees have access to them. We use the information we collect from you to better serve your needs. From time to time we will send you advertising information about our products and services that we feel may be of interest to you. We deliver this information to you both via the US Post Office and through the Internet. When you place an order with our company or register for our weekly drawing, we assume you would not mind receiving additional offers from our company both in the mail and online. If you wish to be removed from either our postal mailing address list or our e-mail address list you can contact us via e-mail at: CustomerService@ArtistsClub.com. Or, call us at (800) 845-6507 (U.S. and Canada) between 5:00am and 6:00pm PT Monday through Friday, Saturday 6:00am - 5:00pm PT. Outside the U.S. and Canada you can reach us at (360) 260-8900 x0 Monday through Friday 8:00 AM to 4:30 PM PT. Or feel free to write us at the Artists Club, PO Box 8930, Vancouver, Washington 98668-8930.

In addition, we occasionally are asked by other responsible companies who market products similar to ours to share our customers' names and post office mailing addresses with them. We believe that sharing our knowledge is beneficial to both our company and our customers. Our customers benefit by receiving the broadest offering of crafting products possible at no additional charge. It also helps us build a mailing list of only those individuals who want to receive our catalogs. We have found that most of our customers enjoy getting a reasonable quantity of mail-order offers for craft products and magazines. When you place an order with ArtistsClub.com, we will ask you to specify your personal preference regarding sharing your name and physical address with other companies for postal mailings. If you do not wish to receive these offers, we will not share your name with other companies.

Finally, the Artist's Club and ArtistsClub.com may also disclose account information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms of Service or may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, or the rights and property of anyone else that could be harmed by such activities. The Artist’s Club and ArtistsClub.com may disclose or access account information when we believe in good faith that the law requires it and for administrative and other purposes that we deem necessary to maintain, service, and improve our products and services. In addition, as we continue to develop our business, we might sell or buy stores or assets. In such transactions, customer information generally is one of the transferred business assets. In the unlikely event that Artist’s Club, ArtistsClub.com or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

When you choose to Checkout, you will be taken to a page where you can either Login or Register with ArtistsClub.com. Registration will take only a few minutes.

1. Fill out your customer information, being sure to fill in the fields asking for your name, country, complete mailing address, and daytime phone number. If the Shipping address is different from your Billing address, click the appropriate checkbox (just above the fields to enter your Billing information), and then fill in the same set of information for the Shipping address.
2. Next, enter your Login information. With the new system, you will enter an Email Address and Password.
3. Your password should be between 6-12 characters, and can contain letters and/or numbers. Other characters, like punctuation marks, spaces, underscores, etc. are not allowed. Your Password will be case-sensitive (i.e., make a note of the capitalization you use).

The last two areas of the Registration form, 'Privacy' and 'How Did you Hear about Us?' are straightforward. This is your chance to let us know whether you'd like to receive further correspondence (via e-mail) from us or other quality crafting retailers.

After filling out this form, you will be automatically "logged in" and taken to a page where you can complete your purchase.

You may edit any of this information at any time, by simply choosing to when viewing your Shopping Cart or when in Checkout.

It is not necessary to log in to shop, place items in your cart, or view the items in your cart. We still use cookies to remember the items that you place in your cart. It is only necessary to log in when you'd like to make a purchase or edit your customer information; this way, we can better ensure the privacy and security of your personal information.

Regardless of whether you are logged in or not, when you click 'View Cart' (on the top and bottom of every page), you will see just the contents of your cart. If you are logged in and click the button, you will be taken to the Checkout page where you can verify the Shipping and Billing addresses, the contents and total price of your shopping cart, and enter your credit card information. If you are not logged in when you click the Proceed to Checkout button, you will be taken to the Login page. Enter your Login name and Password. Remember, your password is case-sensitive and must be entered exactly as you entered it during the Registration process.

If you forget your Password
Click on the Forgot your password? link next to the area on the Login page where you would enter your password. This will bring up a page requesting you to enter your e-mail address. If we find a match in our records, we will send your password by email.

If you can't remember your Email Address
To ensure our customers' security, you are the only one who can gain access to your Password (even our helpful Customer Service Representatives don't have access to them!) If you are unable to remember your password or email address, we ask that you simply re-register and choose a new Email Address and Password (our system will not allow you to re-register using the same Email Address and Password.)

The Wish List is the perfect place to store the products you are interested in, but don't want to purchase quite yet. You can add products to your Wish List the same way that you add them to your shopping cart - choose a quantity for the product you want to add to your Wish List, and towards the bottom of the page you'll see a button to . When you click this button, the items that you have selected will be added to your Wish List (not your shopping cart).

You can view your Wish List at anytime by rolling over the 'My Account' area on the top of any page in our Web site. One of the options on the drop-down menu is "Wish List".

The Wish List will look similar to your Shopping Cart - it will tell you the item number, description, price, quantity and whether or not the item is currently in stock.

Changing Quantities / Deleting from Wish List:
You can easily change the quantity of each item you desire by typing in a different number in the box provided (including putting the item "back on the shelf" by entering '0'). After you have changed quantities, click on the small (update) button to send your changes to our server. You can also delete an item from your Wish List by clicking the (delete) button for that particular item.

Moving Wish List Items to your Shopping Cart:
There are checkboxes provided in the column titled "Add to Cart". Simply click in the checkboxes for any products you would like to move to your Shopping Cart for purchase, then click the "Add to Cart" button below. The items will be moved (not copied) to your Shopping Cart.

E-mailing your Wish List to a friend:
Click on the button labelled "Email my list to a friend" (located just before the listing of the items in your Wish List). A small window will pop-up that will ask you to enter your friend's name and e-mail address, your name and e-mail address, and will give you the option to add a short message to the email (for example, you may want to say "My birthday is on the 15th...hint, hint, hint! :)

Once you've completed this information, click the button at the bottom of the pop-up window to send your message and close this window. We'll take care of it from there!