| What
forms of payment do you accept? |
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All of our transactions are in U.S. dollars. We accept Visa,
MasterCard, DISCOVER/NOVUS, and American Express as credit cards.
In addition you can mail us a check or money order denominated in
U.S. dollars. Please note there is a $15 service charge for personal
checks returned for NSF. Sorry, no C.O.D. or purchase orders. |
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| Is
it safe to use my credit card? |
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Yes, shopping at ArtistsClub.com is safe. Since our beginning in
1990 we have processed millions of credit card orders for hundreds
of thousands of satisfied customers. We use Secure Socket Layer
technology to protect your transmission over the Internet and you
can rest assured that your personal and credit card information
is fully encrypted. This technology is industry standard and no
server other than ArtistsClub.com will be able to decode it. Check
the bottom of your browser window for an icon that looks like a
couple of keys beside a locked lock  (Internet
Explorer) or a locked padlock  (Netscape)
if you want to be doubly certain that your transmission is secure.
For your protection, we do not allow unsecured transactions.
If your browser or computer setup does not allow transmission through
secure servers, our server will not allow you to connect to us,
so you won't have to worry about mistakenly placing an order through
an unsecured connection! In the unlikely event of an unauthorized
use of your credit card, your bank will either cover all of the
charges or will limit your liability, just as with all non signed
over-the-phone transactions you make in the "non-cyberworld" (with
mail order catalogs or airlines for example). To learn more about
about your issuing institutions' policies, please refer to your
credit card disclosure statement or contact your bank or issuing
institution directly. Finally, if you feel more comfortable, you
can print out your order from the View Cart
Screen and call us with your order. Or, you can print out your
order from the Order Submit with all data included and fax or mail
your order into us. |
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| What
are cookies and why should I use them? |
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"Cookies" is an Internet term that refers to a packet
of information that a host computer (in this case, our Web server)
uses to identify a visiting computer (in this case, your system
running the browser). Each visiting computer is assigned a unique
identification number that allows us to open and process a private
shopping cart for you. As long as you use the same computer to access
our site each time, a cookie allows us to save on our Web server
the shopping cart for your next visit (kind of a wish-list!) and
will help us find your customer information (excluding credit card
data which we never save), to save you from the inconvenience of
re-entering your billing and shipping information.
How do I enable my cookies?
For Internet Explorer and AOL users on Windows '95, '98 and NT:
Click on the "Start" menu, choose "Settings" and then "Control Panel".
When "Control Panel" opens, click on the "Internet Options" icon,
which will open the "Internet Properties" menu. Cookie options will
be under either the "Advanced" tab or the "Security" tab (under
"Security", select "custom level"). You should select the option
to "accept cookies" and then click "Apply".
For Netscape Navigator: Pull down the "Edit" menu on the
menu bar, click on the "Preferences" option, and select the "Advanced"
tab, which will display your "Cookie" options. Select "Accept All
Cookies" then click "OK".
Please note that if you enable your cookies while browsing
ArtistsClub.com, our site may not necessarily register the change
immediately. To ensure that our site can place cookies on your hard
drive, either leave ArtistsClub.com and return to it, or quit your
browser and then reopen it.
If you cannot find cookie settings in any of these places, please
look up "cookies" under your browser's "Help" menu or contact your
Internet Service Provider (ISP) for instructions. |
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| What
format are your videocassettes? |
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All of the videos sold by ArtistsClub.com
follow the 60Hz, NTSC format. This is the video format used in North
America and Japan. These tapes will not play on most video machines
in Europe or other countries that use PAL, SECAM, or other video
standards. |
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How accurate are the colors I am seeing? |
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When obtaining images for paints and books, we do our best to
achieve the highest level of color accuracy and image sharpness
without compromising how quickly the images will appear on your
screen. Unfortunately, we cannot guarantee how images appear to
you. Every computer system and monitor displays color differently.
If you've ever been in an electronics store, you may have noticed
how the same television program looks different on various display
televisions. Think of your computer system in the same way. A
green will probably never appear blue, but it may be difficult
to tell the difference between a blue-green and a turquoise. Some
images may also appear darker than the item will actually be in
real-life.
If you are dissatisfied with how color displays on your computer,
we recommend discussing it with a qualified professional (whether
that be your granddaughter or technical support from the place
where you purchased your computer.) It is possible to improve
color accuracy on your computer- it may require only simple tweaking
of your display settings or it may necessitate the purchase of
new software or hardware.
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Need additional help? If you didn't find
the answer to your question on this page, or if you are experiencing
technical difficulties please send an e-mail to our Webmaster or
call us at (800) 845-6507 (U.S. or Canada) between 5:00am and 6:00pm PT Monday through Friday, 6:00am - 3:00pm PT Saturday.
When calling from any other location, please call us in the U.S. at (360) 260-8900 x 0
Monday through Friday 8:00 AM to 4:30 PM PST. |
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